General Description
This Make.com scenario automates the first stage of a cybersecurity incident reporting workflow. A user submits an incident through a Google Form, which stores the response in Google Sheets. Make then watches for new form submissions, sends the incident details to an OpenAI module for AI-based triage, and classifies the report by incident type, severity, confidence, recommended first response, and reasoning. The result is written into a dedicated Triage Log sheet with a generated case ID, status, and assigned team. If the AI output indicates a high or critical severity, or that escalation is needed, the scenario automatically sends an email alert to the security team. This creates a lightweight incident intake system that turns raw form submissions into structured, prioritized cases with automated escalation.